1.1 Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction (whichever is higher), to use our services. By subscribing or creating an account, you confirm that you meet this requirement. We reserve the right to terminate accounts where we have reason to believe this requirement has not been met.

1.2 Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials. Any activity conducted under your account will be deemed your responsibility. You agree to notify us immediately at support@playcope.com if you become aware of any unauthorised use of your account.

1.3 Permitted Use

Subscriptions are intended for personal, non-commercial use only. The following are strictly prohibited and may result in immediate account termination without a refund:

• Sharing subscription access or content with third parties
• Using our platform for commercial resale or redistribution
• Automated scraping, crawling, or data extraction
• Any use that violates applicable law in your jurisdiction

1.4 Content Accuracy & Disclaimer

While we strive to provide accurate and reliable football predictions powered by AI and data analytics, we do not guarantee the success or profitability of any prediction or activity based on our services. All predictions and content are provided "as is" and for informational purposes only. We are not liable for any financial decisions made based on content provided by our platform.

1.5 Payment & Billing

All payments are processed securely through our payment providers. Subscriptions are billed upfront for the selected duration. We do not store payment card information directly on our servers. Prices are displayed in the applicable currency at the time of purchase and are inclusive of applicable taxes where required by law.

1.6 Refunds

All subscription payments are non-refundable. Exceptions may be considered on a case-by-case basis in the event of verified service disruption or technical failure attributable to Playcope. To request a refund exception, contact support@playcope.com within 14 days of the charge. We will respond within 5 business days.

1.7 Service Modifications

We reserve the right to modify, suspend, or discontinue features or pricing. Where material changes are planned, we will provide reasonable advance notice via email or in-app notification. Continued use of the service after changes take effect constitutes acceptance of those changes.

1.8 Termination

We may suspend or terminate your access to the platform if you violate these Terms, engage in fraudulent behaviour, or misuse our services in any way. You may terminate your account at any time by cancelling your subscription and contacting support@playcope.com.

1.9 Intellectual Property

All content, features, and functionality on the Puntrr.ai platform — including but not limited to AI models, prediction algorithms, design, text, and graphics — are the exclusive property of Playcope (Pty) Ltd and are protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal purposes only.

1.10 Third-Party Logos & Trademarks

Logos, images, and trademarks displayed on our platform are provided solely for identification and descriptive purposes (e.g., identifying leagues, teams, players, or venues). We do not claim ownership of any such assets. Some content may be subject to intellectual property or trademark rights held by third parties including leagues, federations, or clubs. Playcope is not affiliated with, sponsored by, or endorsed by any sports league, federation, team, or brand featured on our platform.

1.11 Automated Booking Code Service

Our automated booking code generation service facilitates the creation of booking slips for third-party platforms. By using this service, you acknowledge and agree to the following:

• We act solely as a third-party intermediary. We do not place wagers on your behalf or operate gambling services.
• You must hold active, valid accounts with the relevant third-party platforms and are solely responsible for your credentials and activity on those platforms.
• We do not guarantee that all automated bookings will be successful. Factors including platform availability, odds changes, or technical issues may prevent successful code generation.
• All actions taken using our generated codes are subject to the terms of the respective third-party platforms.
• You must be of legal gambling age in your jurisdiction and comply with all applicable laws. We do not verify your eligibility.
• You are solely responsible for all financial activities conducted using our generated codes. Our predictions are for informational purposes only and do not constitute gambling advice.
• This service may be modified or discontinued at any time.

1.12 Governing Law & Dispute Resolution

These Terms of Service are governed by the laws of the Republic of South Africa. For users in Nigeria, applicable Nigerian law applies concurrently. For users in the United States, applicable federal and state law applies. Any disputes arising from this agreement shall be resolved first through good-faith negotiation, and thereafter through the competent courts of the Republic of South Africa, unless otherwise required by mandatory local law in your jurisdiction.

1.13 Amendments

We may update these Terms periodically. Subscribers will be notified of significant changes via email or app notification at least 14 days before they take effect. Continued use of the service after that date constitutes acceptance of the new terms.